“I don't accept a best practice just because everyone else does.”
I'm Tyler Turek. I started as a historian: a PhD candidate at Western University, where for five years I taught and co-designed an International Relations simulation that put students in the room as the decisions were made, and was named Teaching Assistant of the Year. At Info-Tech Research Group I supported more than 70 IT consulting firms through technology transformations, turning dense research into workshops and action plans their leaders could use. Today I plan training and onboarding on engineering and construction software for enterprise teams representing more than 16,800 learners, in English and French.
In every one of those jobs I watched the same thing happen. A firm buys the software, books the training and checks the box. Six months later half the team still works the old way, the procedure sits unread in a shared drive, and the best practice everyone quotes turns out to be a number nobody can trace. The training usually wasn't the problem. Nobody had looked closely at the work, or at the people doing it.
That's what the name means. A third person sees what the two sides of a project can't: the vendor and the client, the trainer and the trainee, the plan and the crew. I use AI every day to research, draft and build, and I check every source before anything reaches a client. But the judgment calls, the unwritten habits and the reasons people quietly work around a process only show up when someone watches them make the call. That's the human perspective, and it's what we bring.
